Orders & Shipping

Do you ship internationally?
Yes, Fashion Alora ships to customers worldwide. Please note that shipping availability may vary depending on your location and the products ordered.

How long will my order take to arrive?
Delivery times vary depending on your location and chosen shipping method. Estimated shipping and delivery dates will be provided during checkout.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Do shipping costs vary?
Yes, shipping costs are calculated based on the delivery location, shipping method, and total weight of your order.

Returns & Refunds

What is your return policy?
We accept returns for new and unopened items within 30 days of delivery. Returned items must be unworn, unused, and in resellable condition.

Do customers pay for return shipping?
Yes, customers are responsible for return postage costs unless the return is due to an incorrect or faulty item received from Fashion Alora.

Is there a return administration fee?
Yes, a £1.99 administration fee will be deducted from your refund for each approved return.

How long do refunds take?
Refunds are typically processed within four weeks from the date the return is sent. In many cases, refunds are completed sooner depending on shipping and bank processing times.

Can I return worn or used items?
Unfortunately, we are unable to accept returns for items that have been worn, washed, damaged, or are not in resellable condition.

Products & Sizing

How do I choose the correct size?
We recommend checking our size guide available on each product page to help you find the best fit.

Are your products sustainably sourced?
Fashion Alora is committed to responsible fashion practices, including the use of sustainable organic cotton and thoughtful manufacturing processes wherever possible.

Will product colours appear exactly the same in person?
We do our best to display product colours as accurately as possible. However, colours may vary slightly depending on your device or screen settings.

Payments & Security

What payment methods do you accept?
We accept a range of secure payment methods, including major debit cards, credit cards, and additional payment options available at checkout.

Is my payment information secure?
Yes, Fashion Alora uses secure payment processing and encryption technology to help protect your personal and payment information.

Collaborations & Careers

Do you work with influencers and brand ambassadors?
Yes, we are always interested in collaborations with content creators, influencers, and individuals who align with the Fashion Alora brand and values.

How can I apply for collaborations?
You can contact us through our website or connect with us on social media using the hashtag #fashionalora.

Do you offer career opportunities?
As Fashion Alora continues to grow, we are always interested in hearing from passionate and creative individuals interested in joining our team.

Customer Support

How can I contact Fashion Alora?
You can contact our customer support team using the contact form on our website.

How long does it take to receive a response?
Our team aims to respond to all enquiries within 24 hours.

What if I receive an incorrect or damaged item?
Please contact us as soon as possible with your order number and photos of the issue so our team can assist you promptly.